Customer User Guide (includes demo videos)

This page provides a user guide for customers.  In addition, near the bottom of the page is a link to a video that demonstrates the use of the iPhone app from a customer perspective.

To get started using Giggin’, a Class for the Mass app, the user must first register. The user can do this by going to the web or iPhone app and selecting register. The user will be presented with a screen with the required information. The user should store the password in a safe location. After registering, the user will be able to log in to the application.

When the customer logs in, the SELECT YOUR SERVICE page will appear, based on the assumption the customer is logging in to select a service. The customer can also modify his profile via the MY PROFILE tab , where he can also change his password, set up payment options, and view payments or pending payments. The customer can also choose to add another role. For example the customer may want to be registered as a customer and a butler. The customer can select his Services Nutshell to view past, upcoming services, and current services (services to be performed within 24 hours). The customer can also view the status of notifications associated with the customer.

To schedule a service, enter the date of service, the start time and end time of the service, and the location where the service is to be performed, and the type of service: butler, event chef or personal chef.

BUTLER SERVICE (Personal Concierge)

When the butler is selected, the butlers available on the date and time will be displayed. When a specific butler is selected, the butler details are shown. In addition, the number of people to be served must be entered, and a text field is available to describe what concierge butler services the customer wants done. The name of the butler, the location of the butler, the phone number of the butler, and a website link for the butler is available if filled in. The customer can determine if he/she wants to select the particular butler, primarily based on the location and the rating of the butler. If a website link is present, the customer can also view that link in order to look at more information about the butler. If the particular butler is rejected, the rejected butler will be eliminated from the list of available butlers. When the specific butler is selected, the butler service agreement will be presented.

The customer must agree to the service agreement. If not, the customer will be taken back to the home page because no service will be performed without agreement to the service agreement. If the service agreement is agreed to, a service request will be sent to the butler. If the butler selects not to perform the service, an email and a text message will be sent to the customer indicating the decline of service. If the butler accepts the service, an email and text message will be sent to the customer acknowledging the service acceptance. The customer can see current (same calendar day), past and upcoming services in the SERVICES NUTSHELL tab.

 

IT SHOULD BE NOTED THAT THESE EVENTS CAN BE HOURS OR DAYS APART, SO when determining where they are in the process, THE CUSTOMER SHOULD always go to the services nutshell and CLICK ON THE CURRENT SERVICES TAB, or upcoming services tab, and then the specific service in order TO REFRESH WHERE THEY ARE IN THE PROCESS

Both the customer and the butler can CONFIRM or NO SHOW (indicating the party is canceling the service) the service prior to proceeding to the service. If a NO SHOW is indicated, by either party, the other party will be notified. If a NO SHOW is indicated by the butler, the customer will be asked to attempt to select another butler, or call an 800 number for further assistance.

If the customer indicates a NO SHOW within 24 hours of the scheduled service, the customer will be charged for one hour of service.   This is accomplished by creating a pending payment, that must be paid prior to allowing the customer to request service in the future. When the customer confirms, he/she must pay one hour of service in advance. Since the customer is charged this advanced payment when he/she confirms service, it is recommended the customer wait until the butler has confirmed before confirming and paying the one hour advanced payment. When the customer and butler CONFIRMS service, they will each be given a unique pass word via email and text message, that will only be known to them.

When the butler leaves for the scheduled service, the customer will be notified by email and text messages. When using the iPhone app, the customer will be able to see the location of the butler on Google Maps as the butler travels to the customer’s selected location.   When the butler arrives at the location, the customer indicates ARRIVAL on his/her device, and the customer and butler must indicate they have successfully exchanged the unique pass code for the specific service. When they each indicate they have exchanged the pass code, the clock starts for the service. If the butler has expenses associated with the service, the customer can approve or reject the associated receipts at this time.

Service Completion

When the customer and butler indicate the service has been completed by pressing SERVICE COMPLETE on their individual devices, the duration of the service will be calculated and the customer will be asked to approve the charge in excess of the one hour minimum service fee. In addition the customer is charged for approved expense receipts plus a 10 percent service fee associated with the expenses.

EVENT CHEF SERVICE

When the Event Chef is selected, the Event Chefs available on the selected date and time will appear. When a specific Event Chef is selected, the Event Chef details is shown. The name of the Event Chef, the location of the Event Chef, the phone number of the Event Chef, and a website link for the Event Chef is available if filled in. The customer can determine if he/she wants to select the particular Event Chef, primarily based on the location, the rating of the Event Chef and the recipe specialties of the Event Chef. The customer can review the recipe specialties of the selected Event Chef. The customer can also click on the link to a default recipe website. The customer can then enter a keyword for the type of meal he is searching for. When the website shows the recipe for the desired meal, the customer can copy the website link and paste it into the What do you want cooked/prepared free text field. Alternatively, the customer can enter one of the recipe specialties of the Event Chef in the What do you want cooked/prepared free text field. Finally, the customer can just enter free text describing his meal service desire into the What do you want cooked/prepared field. This free text field tells the Event Chef what the customer wants prepared. Either the customer or the Event Chef can provide the food for the meal. The customer must indicate this selection in the Who will provide the food field. If the customer provides the food, it is assumed that he will provide enough of the ingredients for the number of people to be served. Depending on the complexity of the meal, the customer may have to enter the recipe for the meal in free text field. If the Event Chef is to provide the food, the customer is asked to enter the number of people to be served. Finally, the customer should enter the appropriate information in the Special Occassions/Request field. If the particular Event Chef is rejected, the rejected Event Chef will be eliminated from the list of available Event Chefs.

When the specific Event Chef is selected, the Event Chef service agreement will be presented.  The customer must agree to the service agreement. If he/she does not, the customer will be taken back to the home page because, no service will be performed without agreement to the service agreement. If the service agreement is agreed to, a service request will be sent to the Event Chef.

If the Event Chef selects not to perform the service, an email and a text message will be sent to the customer indicating the decline of service. If the Event Chef accepts the service, an email and text message will be sent to the customer acknowledging the service acceptance. The customer can see current (on the existing calendar day), past and upcoming services in the SERVICES NUTSHELL tab. Once the customer has agreed to the service agreement, the provider may also call or text the customer for any clarification regarding the assignment.

 

IT SHOULD BE NOTED THAT THESE EVENTS CAN BE HOURS OR DAYS APART, SO when determining where they are in the process, THE CUSTOMER SHOULD always go to the services nutshell and CLICK ON THE CURRENT SERVICES TAB, or upcoming services tab, and then the specific service in order TO REFRESH WHERE THEY ARE IN THE PROCESS

Both the customer and the Event Chef can CONFIRM or NO SHOW (indicating the party is canceling the service) the service prior to proceeding to the service. If a NO SHOW is indicated, by either party, the other party will be notified. If a NO SHOW is indicated by the butler, the customer will be asked to attempt to select another butler, or call an 800 number for further assistance. If the customer indicates a NO SHOW within 24 hours of the scheduled service, the customer will be charged for one hour of service.   This is accomplished by creating a pending payment, that must be paid prior to allowing the customer to request service in the future. When the customer confirms, he/she must pay one hour of service in advance. Since the customer is charged this advanced payment when he/she confirms service, it is recommended the customer wait until the chef has confirmed before confirming and paying the one hour advanced payment. When the customer and butler CONFIRMS service, they will each be given a unique pass word via email and text message, that will only be known to them.

When the Event Chef leaves for the scheduled service, the customer will be notified by email and text messages. The customer will be able to see the location of the Event Chef on his/her iPhone via Google Maps as the Event Chef travels to the customer’s selected location.   When the Event Chef arrives at the location, the customer indicates ARRIVAL on his/her device, and the customer and Event Chef must indicate they have successfully exchanged the unique pass code for the specific service. When they each indicate they have exchanged the pass code, the clock starts for the service.   If the Event chef has entered receipts for expenses associated with the service, the customer can review and approve or reject them at this time.

Service Completion

When the customer and Event Chef indicate the service has been completed by pressing SERVICE COMPLETE on their individual devices, the time of the service will be calculated and the customer will be asked to approve the charges in excess of the minimum one hour service. In addition the customer is charged for approved expense receipts plus a 10 percent service fee associated with the expenses.

PERSONAL CHEF SERVICE

 The Personal Chef service should generally be selected when a customer wants to have the Personal Chef prepare multiple meals at the customer’s selected location and/or when the customer wants a customized meal plan based on the health and dietary needs of the customer. When the Personal Chef is selected, the Personal Chefs available on the selected date and time will be displayed. When a specific Personal Chef is selected, the Personal Chef details are shown. The name of the Personal Chef, the location of the Personal Chef, the phone number of the Personal Chef, and a website link for the Personal Chef are available to be viewed. The customer can determine if he wants to select the particular Personal Chef, primarily based on the location, the rating of the Personal Chef and website of the Personal Chef. The customer should fill in the What do you want done free text field to tell Personal Chef how he wants to proceed. The customer should enter the number of people to be served and the appropriate information in the Special Occassions/Request field. If the customer wants a meal plan based on the customer’s heaIth and dietary needs, the customer should also fill out the health and dietary questionnaire. The customer may also choose to have a single meal prepared based on the health and dietary questionnaire. If the particular Personal Chef is rejected, the rejected Personal Chef will be eliminated from the list of available Personal Chefs.

When the specific Personal Chef is selected, the Personal Chef service agreement will be presented.

The customer must agree to the service agreement. If he does not, the customer will be taken back to the home page because no service will be performed without agreement to the service agreement. If the service agreement is agreed to, a service request will be sent to the Personal Chef.

If the Personal Chef selects not to perform the service, an email and a text message will be sent to the customer indicating the decline of service. If the Personal Chef accepts the service, an email and text message will be sent to the customer acknowledging the service acceptance. The customer can see current (same calendar day), past and upcoming services in the SERVICES NUTSHELL tab. Once the customer has agreed to the service agreement, the provider may also call or text the customer for any clarification regarding the assignment.   While the app gives the customer and provider great flexibility, it is highly likely phone or text communication will take place due to the consultative nature of the personal chef process.

IT SHOULD BE NOTED THAT THESE EVENTS CAN BE HOURS OR DAYS APART, SO when determining where they are in the process, THE CUSTOMER SHOULD always go to the services nutshell and CLICK ON THE CURRENT SERVICES TAB, or upcoming services tab, and then the specific service in order TO REFRESH WHERE THEY ARE IN THE PROCESS

Both the customer and the Personal Chef can CONFIRM or NO SHOW (indicating the party is canceling the service) the service prior to proceeding to the service. If a NO SHOW is indicated, by either party, the other party will be notified. If a NO SHOW is indicated by the butler, the customer will be asked to attempt to select another butler, or call an 800 number for further assistance.

If the customer indicates a NO SHOW within 24 hours of the scheduled service, the customer will be charged for one hour of service.   This is accomplished by creating a pending payment, that must be paid prior to allowing the customer to request service in the future. When the customer confirms, he/she must pay one hour of service in advance. Since the customer is charged this advanced payment when he/she confirms service, it is recommended the customer wait until the chef has confirmed before confirming and paying the one hour advanced payment. When the customer and butler CONFIRMS service, they will each be given a unique pass word via email and text message, that will only be known to them.

When the Personal Chef leaves for the scheduled service, the customer will be notified by email and text messages. The customer will be able to see the location of the Personal Chef on his/her iPhone via Google Maps as the Personal Chef travels to the customer’s selected location.   When the Personal Chef arrives at the location, the customer indicates ARRIVAL on his device, and the customer and Personal Chef must indicate they have successfully exchanged the unique pass code for the specific service. When they each indicate they have exchanged the pass code, the clock starts for the service.   If the Personal Chef has receipts for expenses associated with the service, the customer can approve or reject them at this time.

Service Completion

When the customer and Personal Chef indicate the service has been completed by pressing SERVICE COMPLETE on their individual devices, the time of the service will be calculated and the customer will be asked to approve the charges in excess of the minimum one hour service. In addition the customer is charged for approved expense receipts plus a 10 percent service fee associated with the expenses.

Demo Videos from customer Perspective

 A demo video from the customer perspective using the iPhone is available.  This video has an error in it.  It says the service could not start after 7am.  I should say the acceptance can not be made after 8AM.

A video from the customer perspective using the Web App is also available.

Finally there is a video that shows the interaction between the customer and the chef using their individual devices.